Key strategies for retailers to weather cyber attacks


The confluence of the Covid-19 pandemic and the significant shift to online shopping led to a surge in ecommerce fraud. According to research from Statista, online shopping and auction fraud in the UK increased by 37% between the first half of 2019 and the first half of 2020. With an estimated 2.14 billion people worldwide now buying goods and services online in 2021, retail sectors will continue to be an increasingly prominent target for cybercriminals.

About the author

Jim Herbert is General Manager and Vice President of BigCommerce EMEA.

According to research from Keeper Security, 60% of respondents experienced a cyber attack last year. In March 2020, high-street pharmacy Boots was forced to suspend loyalty card payments after an attempted cyber attack which aimed to use stolen passwords to compromise customers’ accounts. While any breach can be difficult for a brand to navigate, it can be particularly devastating for smaller businesses operating with lower margins. Although retailers can and should take all possible preventative measures, there is always an inherent risk to the security of customers’ accounts.


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